Reference

Your Agreement With prixmal Starts Here

These Terms & Conditions govern your account, deposits, withdrawals and access to prixmal — available where state law permits. Read them before you fund your wallet or place a wager, because opening an account means you're agreeing to what's written here.

Applies to all US-eligible accountsCovers PayPal, Venmo & Play+ useState-law eligibility appliesUpdated when rules changeContact support with any questions
prixmal Your Agreement With prixmal Starts Here
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We built the account side of prixmal around the same wallet habits you already use — PayPal, Venmo, Play+ — which means your payment data moves through those providers' own security infrastructure, not just ours. Here's how we approach the key areas that affect you directly.

Data Handling We collect only the account data needed to verify your identity and process payments. We do not sell your personal information to third parties under any circumstances.
Account Security Your account is protected by password authentication and identity verification steps. We recommend a unique password and prompt you to verify your identity before your first withdrawal.
Data Retention We retain account and transaction records for as long as required by applicable state and federal regulations. You may request a summary of your stored data through our support channel.
Requesting Changes To update personal details, dispute a transaction or request account closure, contact support via live chat or email with your account ID and the specific change requested.
TERMS CONTACT

How to Reach Us About These Terms

If something in these Terms & Conditions is unclear — whether it's about your account status, a payment dispute involving PayPal or Venmo, or eligibility in your state — our support team is the right starting point. Reach out through any of the channels below and reference your account ID for a faster response.

Team online

Live Chat

Open the chat window inside your account dashboard. Reference your account ID and describe the terms question or dispute you need resolved.

Email Support

Send your question to our support address. Include your registered email, the relevant section of the terms and any payment reference numbers involved.

Account Help Center

Find written answers about account rules, payment eligibility and state access in the Help Center — accessible from your account menu on mobile or desktop.

Common Questions About These Terms

These are the questions we hear most often about our Terms & Conditions. If your question isn't answered here, reach out through live chat or email and we'll walk you through the relevant section directly.

Yes. All deposits and withdrawals — including those through PayPal, Venmo and Play+ — are subject to these terms alongside each payment provider's own user agreement.

No. Access depends on state law. If your state does not permit online casino or sportsbook activity, these terms do not grant you a right to use the platform.

We retain transaction and identity records for the period required by applicable regulations. After that retention period, data is deleted according to our internal data handling policy.

We post a revised version with a new effective date whenever terms change. Continuing to use your account after that date means you accept the updated terms.

No. Each person may hold only one account. Operating multiple accounts violates these terms and may result in suspension and forfeiture of any pending withdrawals.

Start with our support team via live chat or email — include your account ID and payment reference. We ask that you exhaust our internal process before pursuing any external resolution.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.